Here at Yorkshiremillshops we offer a range of products and services online, from bespoke bedlinen to villas in Spain.
Our bed linen is made high up in the Pennine hills, in what was once the heart of the textile industry. Here you will find an old brick mill where the workers once started their day at 6 o'clock in the morning, before the advent of automation and high-speed machines.
Today, nothing much has changed. As you climb the old wooden stairs that leads to the top floor, you walk in the footsteps of workers long gone, to the cutting room where the present day workers still lay the fabric by hand and cut the products using shears instead of electric knives.
The mill survived the industrial revolution, the company, a member of the British Interior Textile Association and guild of master craftsmen, survived the dotcom revolution and now offer bespoke bed linens in a range of Egyptian cotton, luxury combed cotton fabric, super percale and standard polyester/cotton, all waiting to be cut and made into customers requirements, using skills passed down from generation to generation. Everything here is made to measure.
It's a proud boast that if you can sketch it, they can make it.
Our aim is quality and first class service,ever mindful of the words of the English writer,
John Ruskin 1819 -1900
Q. DO YOU HAVE A CATALOGUE?
A. As everything is made to customer's specification, we do not have a product range to show. However, we will send you a full colour swatch and give you an indication of price.
Q. ARE THE COLOUR SWATCHES ACCURATE?
A. Shades can vary slightly from roll to roll. If the shade is critical, just ask and we will send you a cutting from a current roll.
Q. DO YOU SEND SAMPLES OF THE MATTRESS COVERS?
A. Yes, we will send cuttings of all four types, free.
Q. IF I HAVE A QUERY, CAN I SPEAK TO SOMEONE?
A. Yes, we take calls from 9 o clock in the morning, till 11 o clock at night, seven days a week.
Q. HOW DO I PAY?
A. We have a secure server online, provided by Sagepay or you can pay over the phone with your card details. If you do not have a card, a cheque is acceptable.
Q. WHAT IF I MAKE A MISTAKE WITH MY MEASUREMENTS?
A. It is the responsibility of the customer to ensure that the dimensions of the bed are checked before ordering goods. We always confirm the order back to you by email, reminding you to double check the sizes and the colours. If something looks odd about the measurement, we query this with you also. Without your confirmation, either by phone or email, we will not start to process your order.
Q. DO YOU HAVE RETAIL OUTLETS?
A. No, we are a web based business. Everything is made at the factory and shipped direct.
Q. DO YOU SHIP OVERSEAS?
A. Yes, we presently have customers in at least 17 countries.
Q. WHAT IS THE DELIVERY TIME?
A. Because all our bed linen is individually cut and made to customer's requirements, we look for around 14 working days.
Q. DO YOU HAVE EXPRESS DELIVERY?
A. If something is very urgent we can "fast track" an order providing it does not delay any other customers. We will always try our best to oblige.
Q. DO YOU SHARE OUR DETAILS WITH OTHERS?
A. No, we do not share your details with anyone. Neither do we send sales/marketing emails. Once your order is complete the next time you will hear from us is when we send you an e-card for Christmas.
"An overdue thank you for your amazing customer service just before Christmas. I was so grateful for your willingness to accommodate my last minute request for bespoke bed linen which ensured that our Christmas beds were not only ready but beautifully comfortable. The mattress protectors and sheets are of excellent quality and the fit is perfect.
With my very best wishes for an excellent 2018."
"Just wanted to drop you a quick note to tell you how delighted I was with my order (that I received within 1 week!). The quality is gorgeous and everything arrived as promised."
"Excellent service. Very professional." - MC
"Thank you for the beautiful sheets and duvets for my Round bed. Looks amazing!
You were recommended by one of your very few competitors. Praise indeed!"
"Having bought a round bed from IKEA for my daughter I then faced the difficult task of finding some bed linen to fit. After considerable searching on the Internet I came across Yorkshire Mill Shops. I called them and they couldn't have been helpful. The products and service lived up to earlier expectations. The linen arrived on time, with excellent follow up and the product was well made. I would thoroughly recommend this company to others." - Mrs Vaughan - Maidenhead
"4 days to Oz! The sheets have arrived with no problems. Fit perfectly.Many thanks for all your help, very sincerely" - M. C. Perth , Australia
"Thank you very much for the prompt despatch of my made –to –measure sheet. Many thanks for your quick ,easy , pleasant service." - J.O
Thank you for the excellent customer service. A remarkable added value to carefully made product. - P.J
Just to let you know that I received my fitted sheets on Saturday which was great. Many thanks for this. I must say your service and delivery are excellent I will definitely recommend you to our friends. - BT. France
Wow! Fantastic service. - V.P
Just to let you know that the valance has arrived in Dubai today. Apologies for any inconvenience caused and thank you for your attention in dealing with my order. - C.S
I would like to complement you on your wonderful service. I ordered these on Tuesday and received them on Friday, which is wonderful, thank you. Regards J.D
Received my order. Thank you so much, the order was perfect and the quality is very good - fits the bed perfectly. Thanks again. - D.McQ. Australia
Just wanted to say many thanks for the sheet which has arrived safely. I am so grateful for your help & patience with the order & would not hesitate to recommend your company to future customers. - A.B